Drive customer outcomes and adoption for nonprofit customers through strategic guidance and fundraising best practices.
Serve as a trusted advisor, diagnosing challenges and connecting customers to Givebutter products, features, and strategies.
Use AI tools to work efficiently at scale, synthesizing customer context and identifying patterns and risks across accounts.
Givebutter is a nonprofit fundraising and CRM platform that empowers changemakers to raise more, pay less, and give better. It has been certified as a Great Place to Work every year since 2021 and is the #1 rated nonprofit software company on G2.
Answer vendor phone calls regarding payments, processes, and vendor set up questions.
Follow up on payment timelines, investigate delays, and troubleshoot discrepancies.
Identify and escalate customer service opportunities and collaborate with internal teams to resolve complex issues.
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 offices nationwide and a North American fleet of 770,000 vehicles, the company emphasizes employee development and a culture of doing the right thing.
Monitor and triage customer support tickets in Pylon, investigating pending/failed transactions and identifying root causes.
Guide customers to resources and documentation while creating and maintaining runbooks for team efficiency.
Surface patterns and flag recurring issues to improve customer and internal team experiences.
Brale is the infrastructure layer behind programmable money, helping fintechs and platforms launch compliant stablecoin programs. They are a small but growing fintech startup with a hands-on, customer-focused culture.
Handle inbound calls regarding STAT medical record requests.
Ensure prompt and courteous responses within performance standards.
Maintain accurate records and escalate issues as needed.
This organization manages the release of medical records in urgent timeframes. It maintains a remote workforce focused on customer service and compliance.
Provide care to users through calls, chats and email, guiding them to achieve their online goals.
Analyze user behavior and content to improve satisfaction and recommend solutions.
Collaborate with product teams to enhance user experience and support processes.
Wix makes it possible for anyone to succeed online. With around 5,500 employees in 22 countries, we foster a collaborative culture where small teams work closely together.
Connect with customers via phone/email/chat/social media to resolve questions or concerns.
Calmly de-escalate issues, escalate when necessary, and track call information for reporting.
Upsell if required and provide feedback on call issues.
TP is a global digital business services company that helps brands streamline their business. With over 500,000 employees speaking more than 300 languages, they focus on community support and client sustainability.
Handle provider inquiries through multiple channels with accuracy and precision.
Establish and maintain positive relationships with providers on behalf of the company.
Complete ongoing training to stay abreast of products, services, and policy changes.
Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association offering health insurance. It is consistently voted one of the "Best Places to Work in PA" and values employee growth and community involvement.
Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely manner.
Support customers, end users, and restaurant partners across Sharebite's Group Orders and Passport product lines.
Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints with a customer-first mindset.
Sharebite is a food ordering platform for companies to feed their employees, helping combat food insecurity by donating meals with every order. They have donated over 15 million meals and have been recognized as Inc. Magazine's Best in Business and Fast Company's Best Workplaces for Innovators.
Making energy easy by cutting through jargon and helping customers understand bills, meters, and tariffs.
Solving problems like a pro with end-to-end service from billing queries to meter issues.
Thinking on your feet with no scripts, delivering real conversations and solutions.
Octopus Energy is an energy company dedicated to shaking up the industry and making energy better for customers and the planet. The team is a group of brilliant, curious, and driven individuals with no egos or corporate nonsense.